botkit-middleware-convo-analytics

Botkit Middleware for convo.analytics service

Track, Analyse and Structure your chatbot conversations.

Installation

API Key

We are providing a lightweight web application to track, analyse and structure the conversations of all bots you have currently out there.

Create an account and retrieve an API key here ->

Add your API key to your environment variables. (e.g. in .env)

CONVO_ANALYTICS_API_KEY=XXXAAAAPPPIIIIXXXXX

Install npm package

npm install botkit-middleware-convo-analytics

Adding middleware

Add middleware to your botkit controller.

// Adding convo-analytics middleware
var convoAnalyticsMiddleware = require('botkit-middleware-convo-analytics')({
  token: process.env.CONVO_ANALYTICS_API_KEY,
});

Track receive

controller.middleware.receive.use(async(bot, message, next) => {
  
  convoAnalyticsMiddleware.receive(bot, message, next);

  next();
});

Track send

controller.middleware.send.use(async(bot, message, next) => {
  
  convoAnalyticsMiddleware.send(bot, message, next);

  next();
});

It is important to track both send AND receive. Otherwise you will not see your bots answers.