zendesk-helper

Zendesk Helper Library

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Install

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To use the package, just do the standard

$ npm install --save zendesk-helper

Startup

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• CommonJS

var Zendesk = require('zendesk-helper');

var zendeskHelper = new Zendesk('username', 'apiToken', 'remoteUrl');

• ESM

import Zendesk  from 'zendesk-helper';

const zendeskHelper = new Zendesk('username', 'apiToken', 'remoteUrl');

Usage

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• GetClient

// It returns zendesk client object

const client = zendeskHelper.GetClient();

• Verify

// authanticates the user
// returns an object of role,active status and verification status
// it returns promise so resolve the promise

const user = await zendeskHelper.Verify();

• CreateUser

// creates a user if not availavle
// it returns the created user
// it takes one argument userObject
// it returns promise so resolve the promise

const user = await zendeskHelper.CreateUser(
	{
		email:'[e-mail]',
		firstName:'Rakesh',
		middleName:'Kumar', // Optional
		lastName:'Mishra',
		...
	}
);

• GetUsersURL

// it returns the url of users

const usersUrl = zendeskHelper.GetUsersURL();

• GetUserByEmail

// it returns the user of given email
// it returns promise so resolve the promise

const user = await zendeskHelper.GetUserByEmail(email);

• GetUserByZendeskId

// it returns the user of given zendeskId
// it returns promise so resolve the promise

const user = await zendeskHelper.GetUserByZendeskId(zendeskId);

• GetGroupsURL

// it returns the group url

const groupUrl = zendeskHelper.GetGroupsURL();

• GetTicketsURL

// it returns the tickets url

const ticketsUrl = zendeskHelper.GetTicketsURL();

• CreateTicket

// it returns the created ticket
// takes two arguments ticketObject and userObject
// if user exists creates ticket for that user
// if user not exist creates user and ticket for that user as well
// it returns promise so resolve the promise

const ticket = await zendeskHelper.CreateTicket({
	ticketObject:{...},
	userObject:{...},
});

• GetTicketById

// it return the ticket for given ticketId
// takes to arguments ticketId
// it returns promise so resolve the promise

const ticket = await zendeskHelper.GetTicketById(ticketId)