ServiceDeskBot

Cisco Spark Bot for ServiceDesk

What is it?

• Q&A bot integrated on redis db
• DB can be loaded with csv file
• Based on node-flint (nodejs)

HowTo

• clone localy:

git clone servicedeskbot

• install dependencies:

npm install

• Put your CSV file (named km.csv) in the conf folder (key->txt structure)

cp [your CSV file] conf/km.csv

• Config your app with your spark bot:

vi config.js

• run the application, two configuration available:

1. for the dev, node is used:

./app manual

1. for the prod, pm2 is used (install also this dependency):

./app [start|stop|restart|show|staus|log]

• Add the bot in 1:1 chat room
• Load the csv file (from the room):

loadcsv

• Ask the bot

Have fun