@itentialopensource/servicenow-schedule-automation-using-change-request

ServiceNow Schedule Automation Using Change Request

Table of Contents

• ServiceNow Schedule Automation Using Change Request
  • Table of Contents
  • Overview
    • Main Workflow
    • Error Handling
  • Installation Prerequisites
  • Features
  • Future Enhancements
  • How to Install
  • How to Run
  • Additional Information

Overview

This pre-built integrates with the ServiceNow Open Source Adapter to schedule an automation via Automation Catalog at the start of the Planned start date.

Main Workflow

The main workflow in this pre-built is the ServiceNow Create Change workflow, which takes in several input variables required to create a change.

Error Handling

If any task in the workflow fails to perform its expected function, the taskError job variable will hold the error message. If you are using any workflow in this pre-built as a childJob, you can use the eval task in Workflow Engine to check if the value of taskError is empty. If it is not empty, then the ServiceNow change that was created encountered an error.

Installation Prerequisites

Users must satisfy the following pre-requisites:

• Itential Automation Platform
  • ^2021.2
• ServiceNow Open Source Adapter
  • ^2.2.0

Features

The main benefits and features of the pre-built are outlined below.

• Schedule an automation to run at the scheduled time in ServiceNow.

Future Enhancements

The following is planned for a future release of this pre-built:

• Use the workflow name instead of the workflow id to schedule the automation.

How to Install

To install the pre-built:

• Verify you are running a supported version of the Itential Automation Platform (IAP) as listed above in the Requirements section in order to install the pre-built.
• The pre-built can be installed from within the pre-builts catalog. Simply search for the name of your desired pre-built and click the install button.

How to Run

Use the following to run the pre-built:

• The planned start date/end date to run the automation can be modified in the service now account.
• Run the Operations Manager Automation ServiceNow Schedule Automation Catalog Item At Start Date or run workflow ServiceNow Schedule Automation Catalog Item At Start Date in a childJob task or by itself.
• An automation catalog item will be created in IAP to run the specified automation with the json form according to the schedule.

Additional Information

Please use your Itential Customer Success account if you need support when using this pre-built.