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A representation of an issue(or service request) reported by civilian(or customer).
A representation of an entity (e.g municipal, local government etc) responsible for addressing citizen(or customer) service request(issue)
A representation an entity which provides a way to prioritize service and service request(issues) in order of their importance.
A representation of an entity that group services offered by a jurisdiction(s) into meaningful categories e.g Sanitation.
A representation of an entity which provides a way to set flags on service requests(issues) in order to track their progress.
A representation of an acceptable service (request types)(e.g Water Leakage) offered(or handled) by a specific jurisdiction
A representation of an entity (i.e organization, individual, customer, or client) which receiving service(s) from a particular jurisdiction
An incident reporting service to notify citizens in case of service disruption such as lack of water, network maintenance etc.
A representation of common information (i.e FAQ, Fee, Tariffs etc) that are published by a jurisdiction for general public.
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