Turn emails sent to a support address into trackable tasks.
Support ticketing systems tend to be pretty terrible. They email your clients with messages marred with boilerplate and robotic-like ticket ID numbers, creating an impersonal wall between you and your clients. Why not have something that tracks your emails in the background and turns them into tasks when appropriate?
Taskifier is an HTTP server that you run in a secure location like your intranet. You can use, say,
curl to notify the taskifier server of new messages. You set it up with a task receiver, like taskifier-asana, which will take the tasks created by taskifier and put them in the task manager you use.
npm install taskifier
You'll want a task receiver installed as well. How about
npm install taskifier-asana
Now set up a
config.json. It might look something like this:
Start the server:
./node_modules/taskifier/bin/taskifier start --config config.json