hubot-zendesk

    1.0.2 • Public • Published

    hubot-zendesk

    Queries Zendesk for information about support tickets

    See src/zendesk.coffee for full documentation.

    Installation

    In hubot project repo, run:

    npm install hubot-zendesk --save

    Then add hubot-zendesk to your external-scripts.json:

    ["hubot-zendesk"]

    Configuration:

    HUBOT_ZENDESK_USER
    HUBOT_ZENDESK_PASSWORD
    HUBOT_ZENDESK_SUBDOMAIN
    

    Commands:

    hubot zendesk (all) tickets - returns the total count of all unsolved tickets. The 'all' keyword is optional.
    hubot zendesk new tickets - returns the count of all new (unassigned) tickets
    hubot zendesk open tickets - returns the count of all open tickets
    hubot zendesk escalated tickets - returns a count of tickets with escalated tag that are open or pending
    hubot zendesk pending tickets - returns a count of tickets that are pending
    hubot zendesk list (all) tickets - returns a list of all unsolved tickets. The 'all' keyword is optional.
    hubot zendesk list new tickets - returns a list of all new tickets
    hubot zendesk list open tickets - returns a list of all open tickets
    hubot zendesk list pending tickets - returns a list of pending tickets
    hubot zendesk list escalated tickets - returns a list of escalated tickets
    hubot zendesk ticket <ID> - returns information about the specified ticket
    

    Keywords

    Install

    npm i hubot-zendesk

    DownloadsWeekly Downloads

    8

    Version

    1.0.2

    License

    MIT

    Last publish

    Collaborators

    • wjbeckett