ErlangC.Js

Library to calculate a required number of agents needed for a specific service level to handle incoming volume of arrivals per time interval

Install

$ npm install --save erlang-c-js

Usage

import { getNumberOfAgents } from 'erlang-c-js';

const volumes = 50;
const intervalLength = 3600;
const aht = 420;
const targetServiceLevel = 0.8;
const targetTime = 90;
const maxOccupancy = 0.8;
const shrinkage = 0.2;

const FTE = getNumberOfAgents(volumes, intervalLength, aht, targetServiceLevel, targetTime, maxOccupancy, shrinkage)

Test

To run all the tests, from a command-line at the root directory using npm

$ npm run test

Build

$ npm install
$ npm run build

will update index.js in root directory with the latest build

Licence

MIT.

See LICENCE.md