Share your code.
Use this plugin to visualize your active ticket count, and who is behind on their tickets.
$ npm install dashboards-helpscout
var Dashboards = ;var helpscout = ;;;
The metrics exposed by this plugin are:
helpscout.total active tickets
helpscout.total tickets yesterday trailing average
helpscout.total tickets 0-1 weeks ago
helpscout.total tickets 1-2 weeks ago
helpscout.total active tickets by owner
helpscout.oldest ticket time
helpscout.oldest ticket owner
helpscout.oldest ticket shaming
Here's a full example of a Geckoboard dashboard showing support dashboards:
var Dashboards = ;var helpscout = ;var pipe = ;var geckoboard = 'api-key';;