1.2.0-alpha • Public • Published


    npm version

    Amio Chatbot Builder is a simple bot framework that simulates a state machine chatbot. You can easily add NLP and analytics features though. We, are using it on our own chatbot projects. Just like Amio, the framework aims to be platform agnostic. Check out all the supported platforms.

    Let us know how to improve this library. We'll be more than happy if you report any issues or even create pull requests. ;-)


    npm install amio-chatbot-builder --save

    You will want to send and receive messages. For this purpose install amio-sdk-js.

    npm install amio-sdk-js --save



    1. Setup NodeJs - we prefer to use it with Express (use generator)
    2. Setup Amio webhooks

    Basic setup

    You can copy/paste this setup.

    1. Create state

    // file echo.state.js
    const State = require('amio-chatbot-builder').State
    const AmioApi = require('amio-sdk-js').AmioApi
    const amioApi = new AmioApi({
        accessToken: 'get access token from'
    class EchoState extends State {
        this.addNextState(this, webhook => true)
      async execute(channelId, contactId, webhook) {
        const {data} = webhook
        const payload = data.content ? data.content.payload : data.postback.payload
        await this._sendMessage(channelId, contactId, payload)
      async _sendMessage(channelId, contactId, text){
        await amioApi.messages.send({
          contact: {id: contactId},
          channel: {id: channelId},
          content: {
            type: 'structure',
            payload: {
              buttons: [{
                type: 'postback',
                title: 'Click me',
                payload: 'POSTBACK_CLICKED' 
    module.exports = EchoState

    2. Setup chatbot

    // file my-chatbot.js
    const Chatbot = require('amio-chatbot-builder').Chatbot
    const EchoState = require('./path/to/echo.state.js')
    class MyChatbot extends Chatbot {
        const echoState = new EchoState()
        this.addPostback('POSTBACK_CLICKED', echoState)
    module.exports = new MyChatbot() // make it singleton (not obligatory ;)

    3. React to webhooks

    After setting up Amio webhooks you can pass the webhook events to your chatbot.

    // file router.js
    const express = require('express')
    const router = express.Router()
    const chatbot = require('./path/to/my-chatbot.js')
    const WebhookRouter = require('amio-sdk-js').WebhookRouter
    const amioWebhookRouter = new WebhookRouter({
        secretToken: 'get secret at{{CHANNEL_ID}}/webhook'
    amioWebhookRouter.onMessageReceived(async webhook => await chatbot.runNextState(webhook))
    amioWebhookRouter.onPostbackReceived(async webhook => await chatbot.runPostback(webhook))
    // you can react to other webhook events too
'/webhooks/amio', (req, res) => amioWebhookRouter.handleEvent(req, res))
    module.exports = router


    Chatbot represents a state machine. The most important methods you'll be using are chatbot.runNextState() and chatbot.runPostback().

    You can set it up using either inheritance or composition:

    class MyChatbot extends Chatbot {
        // ...
    // Composition
    const chatbot = new Chatbot()
    // ...
    Method Params Description
    addInterceptor interceptor Registers a new interceptor at the end of the interceptor chain.
    addPostback key
    Registers a state that will be invoked after postback with a specific key is received
    runNextState webhook How it works:
     1. Iterate all interceptors` before().
     2. Keep executing states while state.execute() returns a state.
     3. Iterate all interceptors` after().

    Warning - If an interceptor returns false, go directly to step 3.
    runPostback webhook Picks a correct state that was registered using chatbot.addPostback(). Then it executes chatbot.runNextState()
    setErrorPostbackState state State that is executed if no postback is matching the key registered in chatbot.addPostback(key, state).
    setInitialState state If no postback starts the chatbot, the initial state will be executed as the very first state.
    setInterceptors array(interceptor) interceptors Sets the whole interceptor chain. The first interceptor is to be run first.
    setPostbackKeyExtractor function Normalizes postback key so that it can be used to find a correct. It's useful if you're passing some data in postback like 'POSTBACK:ARBITRARY_DATA'. In this case, you would register a state as chatbot.addpostback('POSTBACK', state)

    It accepts as the function argument.


    State holds all the steps a chatbot shall do upon receiving a webhook. It's a reusable piece of logic. Generally, one state will consist of several 'message sends'.

    Method Params Description
    addNextState nextState
    Adds a static transition to a next state. If condition(webhook) return true. The state will be selected for execution.
    execute channelId
    Executes state`s logic. If you return a new state it will run immediately - it is so called dynamic transition.

    State transitions - static vs. dynamic

    Static transitions between states are known from the app startup (or from the compilation). They are defined as chatbot.addPostback(key, state) or as state.addNextState(state, condition).

    function condition(webhook){
      if(now() % 2 === 0) return true // use this state after next webhook event is received
      return false

    Dynamic transitions between states are decided either in state.execute() or anywhere you call chatbotCache.setNextState(). You can run a state immediately without having to wait for another webhook if you return it from state.execute().

    class MyState extends State {
      execute(channelId, contactId, {data}){
        if(data.content) { 
          console.log('I will execute YourState right now!')
          return new YourState() 
        console.log('just log') 


    Chatbot uses a cache that is referenced in code like chatbotCache. It keeps temporary data about a contact. The contact is always identified by contactId. You can use it to store and retrieve your data using chatbot.set() and chatbot.get().

    By default, the cache stores:

    • last 100 clients (LRU)
    • next state - chatbot.setNextState()
    • last 20 states chatbot.getPastStates()
    Method Params Description
    get contactId
    defaultValue = null
    Returns a value for a key of contact with contactId.
    getLastState contactId Returns last visited state.
    getNextState contactId Returns the next state that will be executed by chatbot.
    getPastStates contactId Returns last 20 states executed for contact contactId.
    reset Clears the cache.
    set contactId
    Add value to a key of contact with contactId.


    Interceptors are used to influence received webhook events either before or after a state is executed. An interceptor is a class that extends require('amio-chatbot-builder').Interceptor. Register interceptors using chatbot.setInterceptors([interceptor1, ...])

    How the interceptors work:

    1. Your server receives a webhook event.
    2. You pass the event over to chatbot via chatbot.runNextState(webhook)
    3. Chatbot first iterate all interceptors` before(). The first interceptor that returns false breaks the interceptor chain and state execution is skipped. Go directly to step 5.
    4. Chatbot keeps executing states while state.execute() returns a new state.
    5. Chatbot iterates all interceptors` after().


    Method Params Description
    before channelId
    before() is executed before the state itself. Return false if you wish to prevent the state execution. No other interceptors will be run either.
    You can also change state using chatbotCache.setNextState(newState).
    after channelId
    after() is executed after the state execution. It good for a clean up. All registered interceptors are always executed.


    If you want to enable logs, add namespace amio-chatbot-builder-js:* to your DEBUG environment variable.

    process.env.DEBUG = 'your-project-namespace:*,amio-chatbot-builder-js:*'

    For more details check debug lib and the wrapper.

    How to get contactId/channelId

    contactId/channelId can be obtained from every webhook. We are trying to resolve them for you and pass to all methods where they may be needed frequently like state.execute(channelId, contactId, webhook).

    const contactId =
    const channelId =




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