npm's personal messenger

    @zervise/zervise-chat

    0.0.1-beta • Public • Published

    Zervise Chat Integration for React

    A NPM JS React package for easily integrating any app with Zervise's customer support and ticketing system with in built chat support for bringing the easy setup and best experience.

    Table of Contents

    Zervise

    • Add an efficient ticketing system for free, Free Plan comes with No credit card, upto 5 agents
    • Unlimited Users
    • Unlimited Tickets
    • SLA Management
    • Email Notification
    • Ticket Creation by Web
    • Ticket creation through Chat
    • Real Time Chat with Agent
    • Real Time Ticket Update

    Features

    • Integrate your Zervise subdomain with your other app.
    • Authenticate your users in Zervise subdomain with their email.
    • Add an efficient ticketing system for your customers.
    • Create ticket with attachments.
    • View tickets to manage your customer complaints.
    • Interact directly using embedded Chat system with attachments.
    • Show the FAQs for your Zervise subdomain in your other apps.

    Installing

    • Using npm:
    $ npm install @zervise/zervise-chat
    • Using yarn:
    $ yarn add @zervise/zervise-chat

    Your Zervise Subdomain

    Sign Up in Zervise

    For using this package you need a Zervise account and a Zervise subdomain.
    To create a Free Zervise Account and get your own Zervise subdomain head over to this link Sign Up in Zervise.

    Find your Zervise subdomain

    Upon succesfull sign up you should receive one email with your zervise subdomain link in the registered email address.

    Example

    If your link is https://zervisefree-y9gwml4zx4ap.zervise.com/, then your zervise subdoamin is zervisefree-y9gwml4zx4ap.

    Examples

    Import to your project

    import { Zervise } from "@zervise/zervise-chat";

    Authenticate

    • After importing use directly to your project
      <Zervise 
        subdomain="<Your-Subdomain>" 
        name="<user-name>" 
        email="<user-email>" 
        position= "left"|"center"|"right" 
      />
    • Upon successful authentication, you would get this UI

      image

    Create a new ticket

    • You can create new ticket using the following and jump to the My_Tickets

      image

    Your Tickets

    • All your tickets can be found here

      image

    Reply to a ticket as a user

    • Get all the activities of individual tickets.

      image

    FAQ articles of your company for users

    • Get all the FAQs and their details

      image

      image

    Resources

    Issues

    If you encounter any issue while using the package please report it here 👉 Zervise API > Issues

    License

    MIT License

    Install

    npm i @zervise/zervise-chat

    DownloadsWeekly Downloads

    2

    Version

    0.0.1-beta

    License

    none

    Unpacked Size

    158 kB

    Total Files

    30

    Last publish

    Collaborators

    • raj21dart
    • prasunmandal
    • soumyadey