@zervise/zervise-chat

Zervise Chat Integration for React

A NPM JS React package for easily integrating any app with Zervise's customer support and ticketing system with in built chat support for bringing the easy setup and best experience.

Table of Contents

• Zervise
• Features
• Installing
• Your Zervise Subdomain
• Examples
• License

Zervise

• Add an efficient ticketing system for free, Free Plan comes with No credit card, upto 5 agents
• Unlimited Users
• Unlimited Tickets
• SLA Management
• Email Notification
• Ticket Creation by Web
• Ticket creation through Chat
• Real Time Chat with Agent
• Real Time Ticket Update

Features

• Integrate your Zervise subdomain with your other app.
• Authenticate your users in Zervise subdomain with their email.
• Add an efficient ticketing system for your customers.
• Create ticket with attachments.
• View tickets to manage your customer complaints.
• Interact directly using embedded Chat system with attachments.
• Show the FAQs for your Zervise subdomain in your other apps.

Installing

• Using npm:

$ npm install @zervise/zervise-chat

• Using yarn:

$ yarn add @zervise/zervise-chat

Your Zervise Subdomain

Sign Up in Zervise

For using this package you need a Zervise account and a Zervise subdomain.
To create a Free Zervise Account and get your own Zervise subdomain head over to this link Sign Up in Zervise.

Find your Zervise subdomain

Upon succesfull sign up you should receive one email with your zervise subdomain link in the registered email address.

Example

If your link is https://zervisefree-y9gwml4zx4ap.zervise.com/, then your zervise subdoamin is zervisefree-y9gwml4zx4ap.

Examples

Import to your project

import { Zervise } from "@zervise/zervise-chat";

Authenticate

• After importing use directly to your project

  <Zervise 
    subdomain="<Your-Subdomain>" 
    name="<user-name>" 
    email="<user-email>" 
    position= "left"|"center"|"right" 
  />

• Upon successful authentication, you would get this UI

  

Create a new ticket

• You can create new ticket using the following and jump to the My_Tickets

  

Your Tickets

• All your tickets can be found here

  

Reply to a ticket as a user

• Get all the activities of individual tickets.

  

FAQ articles of your company for users

• Get all the FAQs and their details

  

  

Resources

• Video Guides
• Beginners guide for Zervise admin
  • Zervise Signup
  • Tickets
  • Agents
  • Users
  • User Signup and Ticket Creation
  • Agent Signup Process
  • Ticket Status
  • Teams
  • Services
  • Priority List

Issues

If you encounter any issue while using the package please report it here 👉 Zervise API > Issues

License

MIT License