@panoptic-it-solutions/n8n-nodes-datto-rmm

Datto RMM Node for n8n

A comprehensive n8n node for integrating with Datto RMM (Remote Monitoring and Management) platform. This node enables automation of device management, site administration, alert monitoring, and more through n8n workflows.

📋 Table of Contents

• Installation
• Authentication Setup
• Available Resources
• Quick Start Guide
• Workflow Examples
• API Reference
• Troubleshooting
• Contributing

🚀 Installation

Method 1: npm Installation (Recommended)

npm install n8n-nodes-datto-rmm

Method 2: Manual Installation

1. Download the package
2. Place in your n8n custom nodes directory
3. Restart n8n

Enable the Node

1. Add to your n8n environment variables:

N8N_CUSTOM_EXTENSIONS="n8n-nodes-datto-rmm"

2. Restart n8n service

🔐 Authentication Setup

Step 1: Get Datto RMM API Credentials

1. Log into your Datto RMM portal
2. Navigate to Administration → API Management
3. Create new API keys:
   • API Key (Access Key)
   • Secret Key
   • API URL (your instance URL, e.g., https://your-instance.centrastage.net)

Step 2: Configure n8n Credentials

1. In n8n, go to Settings → Credentials
2. Click Create Credential
3. Search for "Datto RMM API"
4. Fill in the required fields:

   API URL: https://your-instance.centrastage.net
   API Key: your-access-key
   Secret Key: your-secret-key
   

5. Click Save and Test

Step 3: Verify Connection

The credential test will validate your connection to the Datto RMM API.

📊 Available Resources

✅ Fully Implemented Resources

1. Account Resource

Manage account-level information and settings.

Operations:

• Get - Retrieve account information
• Get Variables - Get account variables

2. Device Resource

Comprehensive device management and monitoring.

Operations:

• Get - Get device by UID
• Get by ID - Get device by numeric ID
• Get by MAC Address - Find device by MAC address
• Get Open Alerts - View active device alerts
• Get Resolved Alerts - View resolved device alerts
• Move Device - Transfer device between sites
• Create Quick Job - Execute automation on device
• Set Warranty - Update warranty information
• Set UDF Fields - Configure user-defined fields

3. Site Resource

Complete site administration and monitoring.

Operations:

• Get - Get site by UID
• Get Many - List all sites with filtering
• Create - Create new site
• Update - Modify existing site
• Get Devices - List site devices with filters
• Get Open Alerts - View site alerts
• Get Resolved Alerts - View resolved site alerts
• Get Variables - Retrieve site variables
• Get Settings - Get site configuration
• Get Filters - View site device filters

⏳ Planned Resources

• Alert Resource (resolve alerts, advanced filtering)
• Job Resource (job results, automation monitoring)
• Audit Resource (compliance, software inventory)
• System Resource (API health, rate limits)
• Filter Resource (advanced device queries)

🎯 Quick Start Guide

Basic Workflow: Get Account Information

1. Add Datto RMM Node

   • Drag "Datto RMM" node into workflow
   • Connect to trigger (Manual, Schedule, etc.)

2. Configure Node

   Resource: Account
   Operation: Get
   Credential: [Select your Datto RMM credential]
   

3. Execute Workflow

   • Click Execute to test
   • View account data in output

Basic Workflow: List All Sites

1. Add Datto RMM Node
2. Configure Node

   Resource: Site  
   Operation: Get Many
   Page: 1
   Max Results: 100
   

3. Execute and Review
   • Returns paginated list of all sites
   • Each site includes device counts and status

📖 Workflow Examples

Example 1: Device Health Dashboard

Goal: Monitor all devices with open alerts across all sites

Workflow Steps:

1. Manual Trigger → Start workflow
2. Datto RMM (Get Sites) → List all sites

   Resource: Site
   Operation: Get Many
   Max Results: 100
   

3. Split In Batches → Process sites individually
4. Datto RMM (Get Site Alerts) → Get alerts per site

   Resource: Site  
   Operation: Get Open Alerts
   Site UID: {{ $json.uid }}
   

5. Filter (Has Alerts) → Only sites with alerts
6. Slack/Email → Send notifications

Example 2: Automated Device Onboarding

Goal: Automatically organize new devices into appropriate sites

Workflow Steps:

1. Webhook Trigger → Receive device MAC address
2. Datto RMM (Find Device) → Locate device

   Resource: Device
   Operation: Get by MAC Address  
   MAC Address: {{ $json.macAddress }}
   

3. Datto RMM (Move Device) → Assign to correct site

   Resource: Device
   Operation: Move Device
   Device UID: {{ $json.uid }}
   Target Site UID: {{ $json.targetSiteUid }}
   

4. Datto RMM (Set UDF Fields) → Apply custom fields

   Resource: Device
   Operation: Set UDF Fields
   Device UID: {{ $json.uid }}
   UDF Fields: [Configure as needed]
   

Example 3: Bulk Device Management

Goal: Run maintenance tasks across multiple devices

Workflow Steps:

1. Schedule Trigger → Daily at 2 AM
2. Datto RMM (Get Site Devices) → Get target devices

   Resource: Site
   Operation: Get Devices
   Site UID: {{ $json.maintenanceSiteUid }}
   Operating System: Windows
   

3. Filter (Online Devices) → Only available devices
4. Split In Batches → Process devices in groups
5. Datto RMM (Create Quick Job) → Run maintenance

   Resource: Device
   Operation: Create Quick Job
   Device UID: {{ $json.uid }}
   Job Name: "Nightly Maintenance"
   Component UID: {{ $json.maintenanceComponentUid }}
   

Example 4: Alert Escalation Workflow

Goal: Automatically escalate high-priority alerts

Workflow Steps:

1. Schedule Trigger → Every 15 minutes
2. Datto RMM (Get Account Alerts) → Get all open alerts

   Resource: Account
   Operation: Get Open Alerts
   Max Results: 50
   

3. Filter (High Priority) → Critical alerts only
4. Datto RMM (Get Device Details) → Get device info

   Resource: Device
   Operation: Get
   Device UID: {{ $json.deviceUid }}
   

5. ServiceNow/Jira → Create tickets
6. Slack → Notify team

🔧 API Reference

Common Parameters

Pagination Parameters

Most list operations support pagination:

Page: 1 (1-based page number)
Max Results: 100 (maximum items per page)

Filter Parameters

Many operations support filtering:

Site Name: "Production" (partial match allowed)
Hostname: "web-server" (partial match allowed)  
Device Type: "Workstation"
Operating System: "Windows"

Resource Mapper

All operations support dynamic field selection:

• Use "Fields to Return" to choose specific data
• Improves performance by limiting response size
• Customize output for specific workflow needs

Error Handling

The node includes comprehensive error handling:

• Individual Item Errors: When "Continue on Fail" is enabled
• Authentication Errors: Clear OAuth2 error messages
• Rate Limiting: Automatic handling of API limits
• Network Issues: Retry logic for transient failures

Response Format

All operations return data in consistent format:

{
  "json": {
    // Datto RMM API response data
  },
  "pairedItem": {
    "item": 0
  }
}

🔍 Advanced Usage

Using Resource Mapper

The Resource Mapper allows dynamic field selection:

1. Enable Resource Mapper

   • Available on all operations
   • Located in "Fields to Return" section

2. Configure Fields

   • Select specific fields to include
   • Improves performance
   • Reduces data transfer

3. Example Configuration

   Fields to Return:
   ✓ ID
   ✓ Name  
   ✓ Status
   ✗ Description (unchecked to exclude)
   

Batch Processing

For large datasets, use batch processing:

1. Split In Batches Node

   • Process 10-50 items at a time
   • Prevents API rate limiting
   • Improves reliability

2. Configuration Example

   Batch Size: 25
   Options: Keep Input Data
   

Custom Variables

Leverage Datto RMM variables in workflows:

1. Get Account Variables

   Resource: Account
   Operation: Get Variables
   

2. Get Site Variables

   Resource: Site  
   Operation: Get Variables
   Site UID: {{ $json.siteUid }}
   

3. Use in Automation

   • Reference variables in job parameters
   • Dynamic configuration based on site/account settings

🚨 Troubleshooting

Common Issues

Authentication Errors (401)

Error: Request failed with status code 401

Solutions:

1. Verify API credentials in n8n
2. Check API URL format (include https://)
3. Ensure API keys have proper permissions
4. Test credentials using "Test" button

Rate Limiting (429)

Error: Request failed with status code 429

Solutions:

1. Reduce batch sizes
2. Add delays between operations
3. Use pagination for large datasets
4. Check account API limits

Device Not Found (404)

Error: Device was not found

Solutions:

1. Verify device UID/ID/MAC address
2. Check device exists in Datto RMM
3. Ensure proper permissions for device access

Site Access Issues (403)

Error: Authenticated user doesn't have access to this resource

Solutions:

1. Verify site UID is correct
2. Check user permissions in Datto RMM
3. Ensure API credentials have site access

Debug Mode

Enable debug logging for troubleshooting:

1. Environment Variable

   N8N_LOG_LEVEL=debug

2. Check Logs

   • Review n8n logs for detailed API calls
   • Examine request/response data
   • Identify specific error points

Best Practices

Performance Optimization

1. Use Resource Mapper - Select only needed fields
2. Implement Pagination - For large datasets
3. Batch Processing - Group operations efficiently
4. Cache Results - Store frequently accessed data

Error Handling

1. Enable Continue on Fail - For bulk operations
2. Add Error Workflows - Handle failures gracefully
3. Implement Retries - For transient network issues
4. Log Errors - Track failures for debugging

Security

1. Secure Credentials - Use n8n credential system
2. Limit API Scope - Create dedicated API keys
3. Regular Rotation - Update API keys periodically
4. Monitor Usage - Track API consumption

🤝 Contributing

We welcome contributions! Please see our contributing guidelines for:

• Bug reports
• Feature requests
• Code contributions
• Documentation improvements

📄 License

This project is licensed under the MIT License - see the LICENSE file for details.

🆘 Support

For support and questions:

• GitHub Issues: [Report bugs or request features]
• Documentation: [This README and API docs]
• Community: [n8n Community Forum]

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Version: 0.4.3+
Compatibility: n8n v0.190.0+
API Version: Datto RMM API v2